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Privacy Notice

This Privacy Notice governs how sherpa.sh collects, uses, and protects information when you use our cloud deployment and scaling platform, websites, and related services. We ve provided plain English summaries to help you understand each section better. The left column is the legal policy, the right column is the summary.

Last updated: Jan 5, 2025

Scope

This Notice applies to all interactions with sherpa.sh s websites (sherpa.sh, sherpa.site, and affiliated sites), our cloud platform services, and marketing activities. This includes website hosting, content optimization, development tools, performance analytics, and DNS management and all other Services provided by sherpa.sh. This Notice does not cover how our customers process end-user data or third-party services integrated with our platform.

What it means: This privacy policy covers everything you do with sherpa.sh services, but not how you handle your own users' data or third-party services you use.

Information Collection

We collect information in several ways:

  • Direct Information: Contact details, professional information, account credentials, payment information, and any content you upload or provide.
  • Automated Collection: Usage data, device information, IP addresses, browser details, and service telemetry.
  • Third-Party Sources: Information from business partners, payment processors, and other service providers.
What it means: We collect info you give us directly, data from your use of our services, and information from our business partners.

Use of Information

We use collected information to:

  • Operate and improve our platform and services
  • Provide technical support and account management
  • Communicate about service updates, billing, and marketing
  • Ensure platform security and prevent abuse
  • Comply with legal obligations
What it means: We use your information to run our service, help you use it, tell you about updates, keep things secure, and follow the law.

Data Sharing

We share information with:

  • Corporate affiliates
  • Service providers who help operate our platform
  • Business partners and resellers
  • Law enforcement when required by law
  • Other parties with your explicit consent

We may transfer information as part of a corporate transaction like a merger or acquisition.

What it means: We only share your data with companies that help us provide our service, law enforcement when required, and others if you specifically agree. If our company is sold, your data may be transferred to the new owner.

Security

We implement industry-standard security measures to protect your information. While we take reasonable precautions, no system is completely secure. We require our service providers to maintain similar security standards.

What it means: We use strong security measures to protect your data, but no online system is 100% secure. We make sure our partners follow the same security rules.

International Transfers

We process data globally, including in the United States. When transferring data internationally, we use appropriate safeguards like standard contractual clauses where required by law.

What it means: Your data may be stored and processed in different countries, but we follow legal requirements to protect it during these transfers.

Your Rights

Depending on your location, you have rights regarding your personal information, including:

  • Accessing your data
  • Correcting inaccurate information
  • Requesting deletion of your information
  • Opting out of marketing communications
  • Managing cookie preferences

Contact us at support+privacy@sherpa.sh to exercise these rights.

What it means: You can request to see, change, or delete your data at any time. You can also opt out of marketing emails and control how we use cookies.

Updates

We may update this Notice periodically. Continued use of our services after changes constitutes acceptance of the updated Notice.

What it means: We might change this policy sometimes. If you keep using our service after changes, it means you accept the new terms.

Age Restrictions

Our services are not intended for individuals under 16. We do not knowingly collect information from children under 16.

What it means: You must be at least 16 years old to use our service.

Contact Information

For privacy-related inquiries:

  • Email: support+privacy@sherpa.sh
  • EU Representative: support+edpo@sherpa.sh
  • UK Representative: support+edpo@sherpa.sh
  • General privacy inquiries: support+privacy@sherpa.sh
What it means: You must be at least 16 years old to use our service.