March 4th, 2025

The Hidden Time Thief Costing Your Agency $100K+ Per Year (And How to Stop It)

Zach Kazanski
Zach KazanskiFounder
Cover Image for The Hidden Time Thief Costing Your Agency $100K+ Per Year (And How to Stop It)

The Pre-Production Environment Nightmare

Ever felt that sinking feeling when your client wants to review progress, but the staging environment breaks at the last minute? Or watched your best developer spend an entire day configuring infrastructure instead of building features for the actual client project?

If you're running a software agency with a team of 11-50 talented developers, you know exactly what I'm talking about. Your specialized developers should be creating client magic—not battling environment configuration hell.

The Real Cost of Environment Management

Let's be honest about what's really happening in your agency right now. Your developers—those brilliant minds you're paying premium salaries for—are spending countless hours on tasks that don't move the needle on client projects.

"Pre-production environments in DevOps often cause problems due to their complexity and instability. These issues waste time and resources." — Randy Bias, DevOps Expert

This isn't just frustrating—it's eating your profits alive.

When I talk with agency owners, they often don't realize just how much this problem is costing them. Your team is stuck in a cycle of:

  • Creating custom environments for each client project
  • Troubleshooting mysterious configuration issues that work on one machine but not another
  • Manually updating environments through clickable interfaces (the infamous "ClickOps")
  • Fighting fires when environments drift out of sync with production

Meanwhile, your carefully estimated timelines slip, budgets inflate, and the features your clients actually care about get delayed.

The Painful Reality Behind Every Missed Deadline

Remember that project that was supposed to launch last month? The one where your team had to work weekends to finally get it over the finish line?

I'm willing to bet that a significant chunk of those delays wasn't because of the actual coding challenges—it was the environment management nightmare working behind the scenes.

The problem compounds as your agency grows. What worked when you had 5 developers becomes completely unmanageable at 20 or 30. Your conventional network architecture starts buckling under the weight of multiple client projects, each with their own specific requirements.

"Testing in production is by no means a substitute to pre-production testing nor is it, by any stretch, easy."

Yet without stable, consistent pre-production environments, you're essentially forcing your team to test in production—with all the risks that entails.

Why Your Current Solutions Are Failing You

You're not sitting idle while these pre-production challenges eat away at your profits. Like most ambitious agency owners, you've tried implementing solutions—but something isn't clicking.

Let's look at what you've likely already tried and why these approaches aren't delivering the results you need.

Infrastructure as Code: The Promise vs. Reality

You've heard the pitch: "Just write code to define your infrastructure and all your environment problems will disappear!"

On paper, it makes perfect sense. IaC is a modern approach to infrastructure management that allows organizations to provision and manage their IT infrastructure using code.

But here's what happens in reality: Your team embarks on a massive effort to codify everything, only to discover that the expertise required is substantial and the maintenance burden never ends.

The cruel irony? The same developers you were trying to free up from environment management now spend their time maintaining infrastructure code instead of building client features. Different task, same problem.

Containerization: The Promise That Requires Its Own Team

Docker and Kubernetes entered your world like the hot-new productivity app. "Containerize once, run anywhere! Perfect environments every time!" The hype was real, and the demos looked so simple.

Yet, three months later, reality hit. Yes, containers work beautifully— but only if you have the entire infrastructure ecosystem to support them.

What nobody mentioned is that you'd need:

  • A Kubernetes specialist (at $150k+ per year)
  • CI/CD pipelines specifically configured for container workflows
  • Container registries to manage your images
  • Networking policies that make your head spin
  • An entire monitoring setup just for container health
  • Security scanning tools for image vulnerabilities

What started as a solution to simplify your environments has ironically added another layer of complexity that feels like buying a sports car only to discover you need to build your own racetrack to drive it properly.

I've watched countless agencies invest months into containerization only to realize they've simply traded one set of problems for another—and this new set requires specialized knowledge that's harder to find and more expensive to maintain than what they had before.

Cloud-Based Solutions: Big Rush, Little Strategy

Let me guess—at some point, someone suggested: "Let's just move everything to the cloud!"

This often leads to what I describe as "The stampede effect", where agencies rush to move everything to the cloud without a clear strategy or direction.

While cloud platforms offer incredible flexibility, they're not a silver bullet. Many agencies discover too late that:

  • Cloud environments rarely replicate local setups
  • Have extremely steep learning curves and require extensive training or additional headcount
  • Are incredibly expensive compared to other hosting options.

So what is the harsh truth about how most agency approach environment management?

They're trying to solve a fundamental business problem with technical band-aids. World-class pre-production environments require entire teams dedicated to their management, and you are not in the business of managing infrastructure.

Is there a better way?

Let me paint a picture of what's possible when you take a different approach...

Could you build a complete solution yourself? Absolutely—if you're willing to invest in a dedicated DevOps team, burn through 6-12 months of development time, and maintain yet another system that isn't directly generating revenue.

I've seen agencies go down this route. They assemble talented teams, build impressive multi-tenant platforms with all the bells and whistles—automated deployments, self-healing infrastructure, the works. When it's done right, it's genuinely impressive.

But here's the uncomfortable truth: even the most successful in-house solutions end up costing more than expected and diverting focus from your core business. The reality is that unless you're planning to pivot into selling DevOps platforms, this isn't where your agency should be investing its brightest minds.

The Perfect Storm of Technology

Here's what most agency owners don't realize: The game has completely changed in the last five years, and the economics no longer make sense for building these systems yourself.

While everyone's been obsessing over AWS and Azure, something remarkable happened behind the scenes. Mid-market bare metal hosting companies evolved dramatically, developing powerful APIs that enable programmatic infrastructure management at 1/10th of the cost.

At the same time, containerization technology matured beyond the early adopter phase. Leaving the perfect opportunity for the right team to put it all together.

All those complexities I mentioned earlier? The specialists, the pipelines, the registries, the servers, the networking, the monitoring, the security? What if someone else handled all of that for you? And was able to do it at fraction of the cost of your current setup?

Introducing Sherpa.sh

This convergence of affordable infrastructure and accessible containerization is what powers Sherpa.sh—a specialized Platform as a Service designed specifically for agencies that need to demonstrate work throughout the development cycle and want to rescue billable hours from environment management.

Here's how it works:

Your developers connect their GitHub repositories to Sherpa.sh with a simple integration. That's it.

From that moment on, magic happens automatically:

  • Every time a developer pushes code or creates a pull request, Sherpa.sh automatically builds the application
  • It deploys password-protected pre-production environments that perfectly reflect the current state of the project
  • These environments can be shared with clients through secure links, giving them a real experience instead of abstract descriptions
  • Clients can test features as they're being developed and provide immediate feedback
  • Environments spin down automatically when not in use, eliminating wasted resources
  • Everything is globally distributed, so clients see lightning-fast loading times no matter where they are

The best part? Your developers don't have to do anything extra. No infrastructure management, no environment configuration, no deployment headaches. They just write code and commit it—Sherpa.sh handles the rest.

Your New Business Advantage

The continuous visibility into project progress fundamentally transforms the client relationship in ways most agency owners never anticipated.

Think about the traditional agency-client dynamic: long periods where clients have no visibility, followed by demo meetings that often lead to misaligned expectations and expensive change requests.

With continuous pre-production environments, that dynamic disappears. Clients see real progress daily if they want to. They can catch misunderstandings early when they're cheap to fix, not late when they're expensive.

Your client-facing teams can create and share demonstration environments whenever needed, without developer assistance. Imagine your account managers being able to show the latest features to clients without scheduling developer time!

The impact on your bottom line is transformative. Agencies using this approach report significantly higher profit margins on fixed-price projects by:

  • Eliminating infrastructure overhead costs
  • Dramatically improving development efficiency
  • Reducing costly misunderstandings about deliverables
  • Accelerating approval processes
  • Increasing client retention through transparency

What This Means For Your Agency's Future

Here's the truth about where our industry is heading: continuous client visibility isn't just a nice-to-have anymore—it's becoming the expected standard.

The agencies that embrace this shift now are positioning themselves to outcompete everyone else on speed, quality, and client satisfaction.

Think about what your agency could accomplish if your talented developers reclaimed all those hours currently spent managing environments. What new services could you offer? What growth initiatives could you fund with the improved margins?

The Simple Next Step

I know what you might be thinking: "This sounds great, but implementing new systems is always more complicated than it seems."

That's why Sherpa.sh was designed with a 15-minute setup process. Connect your GitHub repositories, configure your environment variables, and you're done. Your team can keep using all their familiar tools and workflows—the only difference is that environment management simply disappears as a concern.

The agencies that have made this shift aren't looking back. They're delivering projects faster, making clients happier, and capturing higher margins than their competitors.

In a world where developer time is your most precious resource, can you afford to keep losing it to infrastructure management?

The choice is yours: continue with the status quo of environment headaches and inefficiency, or join the agencies that are revolutionizing their operations with continuous pre-production environments that just work.

Your developers—and your bottom line—will thank you.

Hey agency folks! We're sherpa.sh - we help dev teams ditch pre-production headaches. Like Vercel or Heroku, but with 5x the resources for a fixed price, built specifically for client work. Stop wasting billable hours on environment issues.

Schedule a quick demo →


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